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- Colmera, Dili, Timor Leste
- Office Time:
- Monday to Saturday 8:00am - 5:00pm
- Call Us:
- +67077606786
- Email:
- contact@cloudtecdili.com
Privacy & Policy
Privacy & Policy
This Privacy Policy outlines how CloudTec Dili Unipessoal LDA collects, uses, and protects your information when you engage with our technical services, including HVAC, electrical engineering, IT infrastructure, and smart security systems.
1. Information We Collect
We collect information necessary to provide professional technical solutions and maintain high safety standards.
Contact Information: Your name, phone number, email address, and physical address for site audits and service delivery.
Technical Data: System logs, device specifications, and network configurations required for setting up IT infrastructure or server racks.
Smart App Data: For clients utilizing smart monitoring, we process necessary credentials to sync smartphones with security cameras or smart electrical panels.
Usage Information: Data on how you interact with our website to improve our SEO and content strategy.
2. How We Use Your Information
Your data is used strictly for operational efficiency and service improvement.
| Purpose | Description |
| Service Execution | To perform installations, maintenance, and emergency repairs. |
| Communication | To provide technical proposals, project updates, and warranty documentation. |
| Smart Integration | To enable remote monitoring features, such as viewing CCTV feeds on your smartphone. |
| Safety Compliance | To maintain records of electrical audits and certified material usage for long-term safety. |
3. Data Sharing & Third Parties
CloudTec Dili does not sell your personal data. We only share information with:
Security Platform Providers: Third-party app developers for the smart security and HVAC systems we install to enable remote access.
Regulatory Authorities: When required by law in Timor-Leste to comply with safety audits or legal mandates.
Internal Teams: Authorized technicians who require site details to perform "proof of work" projects.
4. Data Security & Retention
We take your security seriously, applying the same rigor to your data as we do to your physical infrastructure.
Storage: Technical logs and project documentation are stored in secure environments to assist with future maintenance cycles.
Access Control: Only authorized personnel involved in your specific project have access to your network or security configurations.
Retention: We keep your data only as long as necessary to provide ongoing support, warranty fulfillment, and preventive maintenance.
5. Your Rights
You have the right to:
Request access to the technical logs regarding your installations.
Request the deletion of your contact information from our marketing database.
Update your preferences for scheduled maintenance alerts.
6. Contact Information
For any questions regarding this policy or to request a data audit, please contact:
CloudTec Dili Unipessoal LDA
Colmera, Dili, Timor-Leste
Support for Technical & Digital Infrastructure